Privacy Policy

Introduction

Lunches by Lily respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or place an order with us.

By using our website or purchasing our products, you agree to the terms of this Privacy Policy.

Information We Collect

When you interact with our website or place an order, we may collect the following information:

• Name
• Email address
• Phone number
• Delivery address
• Billing address
• Order details
• Payment information (processed securely through our payment providers)

We may also collect certain technical information when you visit our website, including:

• IP address
• Browser type
• Device information
• Website usage data through cookies and analytics tools

How We Use Your Information

We collect personal information to:

• Process and fulfil your orders
• Arrange delivery or pickup of meals
• Communicate with you about your order
• Provide customer support
• Send updates about menu releases, promotions, or special offers (if you opt in)
• Improve our website and customer experience

We will only use your information for purposes related to providing our services.

Payment Information

All payments made through our website are processed securely through third-party payment providers. Lunches by Lily does not store or have access to your full credit card details.

Sharing Your Information

We do not sell, rent, or trade your personal information.

Your information may be shared with trusted third parties only when necessary to operate our business, including:

• Payment processing providers
• Delivery service providers
• Website and hosting platforms such as Shopify
• Analytics services that help us understand website performance

These providers are required to protect your information and only use it for the purposes of providing their services.